We design, manufacture, and install custom salon and spa furniture. This includes styling stations, reception desks, retail displays, and other custom-built fixtures tailored to your space, workflow, and brand.

All of our furniture is proudly manufactured in the United States in our Iowa-based facility, where each piece is built and quality-checked by our team.

Watch this quick TikTok video to learn how to order products from our website. In this example, we use our HANA styling station to walk you through the process step by step, making it easy to follow.

@dsmdesigns How to order our most popular station 🖤#salonowner #saloninspo #salondesign ♬ original sound – DSM Designs

Visit our homepage at dsmdesigns.net to get started!

LTL shipping:

Due to the size of your crate, the shipping company may not be able to guarantee a lift gate. I always request this service, but if they are unable to provide it, you will be responsible for unloading your units from the truck. Please ensure you have a few strong people available for this. You can confirm this when they contact you to schedule the delivery appointment. Note that this service does not include setup, assembly, or removal of packaging materials.

Your item will be shipped to a local delivery terminal. The terminal will contact you when your item arrives to arrange a delivery appointment. Deliveries are made between 8:00 AM and 5:00 PM, Monday through Friday, and will be scheduled within a 4-hour window. A signature is required for all deliveries, and the driver cannot complete the delivery without a signed receipt. Please verify that you receive the correct number of units listed on the delivery form before signing.

Upon delivery, inspect the crate for any damage. Each crate or pallet has a “do not stack” cone; if this is damaged, please take a photo showing the damage, call me, and inspect the items for any damage before signing the delivery paperwork. If you notice any damage to the crate, write “crate damaged/possible concealed damage” on the delivery ticket before signing, and take photos in case a claim needs to be filed. If you decide to refuse delivery due to damage, note “refused due to damage” on the delivery ticket before signing and photograph the damage.

You will need a screwdriver or screw gun to uncrate the units. Be sure to inspect the items within 24 hours of delivery. Most of our cabinetry is heavy, so have a few strong people available to move the units into your space. Do not lift any unit by the shelves.

Many cabinets are protected with a wooden skid on the top and bottom. Please remove these during installation.

If you find any damage, please email a description, photos, and a copy of the delivery ticket to service@dsmdesigns.net to initiate a claim. Freight claims cannot be processed unless damage is noted on the delivery form.

Truckload shipping:

If you experience any issues after receiving your order, please send an email to service@dsmdesigns.net.  Sending messages to this email will ensure a prompt response. When reaching out, please include your salon name, a detailed description of the issue and photos and/or videos showcasing the problem. Providing this information will help us identify the correct solution.

I will send you the shipping info, including the driver’s phone number once the truck has loaded. If you do not hear from the driver the morning of the delivery, please reach out to them. 

You will be responsible for unloading the truck. The driver is not allowed to help.

Most of our cabinetry is heavy and you will need a few strong people to carry the units into your space. Units can weigh between 200lbs – 800 lbs.  We recommend having two wheeled dollies and four wheeled carts available to assist you during the unloading process.  If you need guidance on which type of cart is recommended, please reach out.  Do not lift any unit by the shelves.

Please make sure you inspect items for damage before unloading. If you notice any damage you must note it on the delivery form and take pictures.   Do not sign the delivery paperwork unless you have recorded damage. If there is any damage please email a description of damage, pictures and a copy of the delivery ticket to melissa@dsmdesigns.net  to start a claim. Freight claims cannot be processed unless damage is noted on delivery form.

Most cabinets have protective wood skid on the bottom/top of the unit to protect it when moving the units around. Please make sure to remove these during installation.

Up to two hours of unloading time is included in the price. Anything after will result in additional charges.  Shipping packing/crates are the responsibility of the salon to dispose of. If left inside the truck additional charges will apply.

For larger trucks, we are able to apply a lock seal for added security. We also place a truck seal on the vehicle to ensure that the driver does not open it to accommodate another load. Please verify that the seal number matches the one provided and that it remains intact upon delivery.

Damage must be reported within 24 hours of delivery

Missing this window may void claims

Freight carrier contacts you for delivery appointment

Delivery windows are usually 4-hour scheduled blocks

Be ready to unload heavy items if liftgate is unavailable

DSM Designs is not responsible for building code compliance

Customers must verify local/state regulations before ordering

1. Do you offer fully custom furniture or standard designs?
   We offer both. We have proven base designs, but every piece can be fully customized in size, color, materials, storage layout, and finish to match your specific project needs. If there is something you would like us to create that you have not seen on our website or social media, feel free to share your inspiration with us and we can bring your idea to life.
2. Can I work with you if I already have a designer or architect?
   Yes. We frequently collaborate with salon owners, interior designers, and architects to ensure your vision is executed accurately and efficiently from concept to installation.
3. What materials do you use for your furniture?
   We use a wide range of commercial grade materials including laminates, veneers, solid surfaces, metals, quartz and natural wood finishes. All materials are selected for durability and daily salon use.
4. Do you provide installation services for custom pieces?
   Yes, we offer installation upon request. When installation is purchased, our team handles delivery and full installation to ensure each piece is properly assembled and ready for use in your space. Installation cannot be purchased through our website, so please contact us directly for a quote.
5. Do we assemble or install furniture?
   DSM Designs does not include installation or assembly.
   Customer is responsible for setup unless arranged otherwise.
   Professional installation is recommended due to weight and complexity.
6. What are your lead times?
   Typical lead times for custom orders are 6–10 weeks from drawing approvals. Website order lead times vary by product and are listed in each product description.
7. Can I order just one piece, or do I need a full salon package?
   You can order a single custom piece or an entire salon buildout. We work on projects ranging from individual stations to full salon and spa installations.
8. How do I get a quote or start a project?
   Simply contact us with your project details, layout, or inspiration. Our team will review your needs and guide you through the design and quoting process.
9. Can I cancel or return my order?
   All sales are final once placed.
   No refunds or exchanges are offered for standard or custom orders.
   Custom-made items generally cannot be returned under any condition.
   Tip: Double-check measurements, finishes, and specifications before ordering.
10. Where is my order / tracking info?
    Tracking details are emailed once the order ships.
    Orders ship via freight (LTL shipping).
    Delivery typically takes 3–7 days after shipment.
11. What payment methods are accepted?
    Accepted: Visa, MasterCard, American Express, Discover, etc.
    Orders must be paid in full upfront.
    Also, we offer financing through Brick House Capital, and financing is also available at checkout on our website. It would be helpful to include a link to the financing page as well.

1. Why is my spa furniture wobbling or uneven?
This is often caused by an uneven floor or improper leveling during installation.
Solution: Use adjustable leveling feet (if available) or place shims under the base to stabilize the unit. Always ensure the floor is flat before final placement.

2. Why is the surface cracking, peeling, or bubbling?
This usually happens due to moisture exposure, poor sealing, or low-quality laminate/finish.
Solution: Use moisture-resistant materials, reseal exposed edges, and avoid prolonged water contact. Replace damaged panels if needed.

3. Why are drawers or doors sticking or not closing properly?
Humidity changes can cause wood expansion or hardware misalignment.
Solution: Adjust hinges and drawer slides, and ensure proper ventilation to reduce moisture buildup.

4. Why is the furniture swelling or warping over time?
Excess humidity or water exposure is the most common cause in spa environments.
Solution: Use water-resistant materials (marine-grade plywood, PVC, or sealed MDF) and maintain proper room humidity levels.

5. Why are finishes fading or discoloring?
This can be caused by strong cleaning chemicals, UV exposure, or poor-quality coatings.
Solution: Use spa-safe, non-abrasive cleaners and apply UV-resistant finishes or protective coatings.

6. Why is hardware (handles, hinges, rails) loosening?
Frequent use and vibration in busy spa environments can loosen fittings.
Solution: Periodically tighten screws and upgrade to commercial-grade stainless steel hardware.

7. Why does my custom spa furniture not fit perfectly in the space?
This usually results from inaccurate measurements or wall/floor irregularities.
Solution: Always measure multiple points in the space and account for trim, outlets, and uneven walls before ordering.

8. Why is there a strong odor coming from new spa furniture?
New materials, adhesives, or finishes may release VOCs initially.
Solution: Allow furniture to air out in a well-ventilated space for several days before use.

1. Why are my lights flickering or not staying consistently bright?
This is often caused by a failing or underpowered power supply.
Solution: Replace the power supply with a properly rated unit that matches the voltage and wattage requirements of your system.

2. Why won’t my lighting system turn on at all?
A complete power failure or disconnected wiring may be the cause.
Solution: Check all connections and replace the power supply if no output is detected.

3. Why are some sections of my lights dimmer than others?
This is usually due to voltage drop or insufficient power distribution.
Solution: Use a higher-capacity power supply or add additional power injection points.

4. Why are my lights randomly turning on and off?
This can happen when the power supply is unstable or overheating.
Solution: Ensure proper ventilation and replace the power supply if instability continues.

5. Why do my lights change behavior after running for a while?
Thermal overload or aging components are common causes.
Solution: Allow proper cooling and replace worn-out power supplies or controllers if needed.

6. Why is my controller not responding properly?
A weak or inconsistent power source can affect controller performance.
Solution: Verify power stability and replace the power supply if fluctuations are detected.

7. Why do my lights reset or flash when multiple devices are connected?
The power supply may be overloaded.
Solution: Upgrade to a higher wattage power supply or distribute the load across multiple units.

My order arrived damaged. What should I do?
Inspect packaging and product immediately upon delivery
Write “damaged” on the delivery receipt before signing
Take photos of damage and crate condition
Report within 24 hours via email (service@dsmdesigns.net)
Without documented damage at delivery, claims may be rejected.

Email: info@dsmdesigns.net